Vida Verde: User Testing Round 1

This week we primarily focused on testing our instant quote widget with potential users. Unfortunately, scheduling conflicts prevented us from being able to sit down with Vida Verde members to work through our two other prototypes, namely the texting interface and the Google calendar revamp, in time for this update. In the interim, we continued to work on all three prototypes internally, iterating on the original ideas within the group to make enhancements and clarifications.

We began testing the quote widget with people of various ages in our networks to see how potential users might interact with the app and what the testers liked/disliked. Thus far, we’ve learned that some of the language we used was a bit ambiguous, e.g. having ’Talk to Us’ as an option on the first page might need to be changed to ‘Contact us’ or something similar. Furthermore, there was some confusion regarding a few of the items on the ‘Additional options’ page and what they meant in terms of actual services. We also just found out that the first cleaning is priced at double what regular cleanings cost, so we will need to decide how to best ensure transparency on this point when providing the online quote. In terms of the overall usefulness of the widget, most people noted that they appreciated having the option to get a quote online while maintaining the ability to contact Vida Verde directly as needed.

We’re currently scheduling times to meet with the coordinators and cleaners to test all three prototypes and collect feedback. The team is also continuing to seek out additional ‘client’ testers for the quote widget as our networks seem to have a lot of demographic overlap and we want to ensure we’re sourcing input from people who represent Vida Verde’s typical customer pool. We’re excited about the way things are evolving, and we’re looking forward to getting more input from Vida Verde and others on how to improve our current prototypes.

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